Privacy Policy, Cookies, Copyright, and Disclaimer

Privacy Policy

In accordance with international best practices for data protection, Hotel Casa Palopó informs users of the terms under which it will use and protect any information voluntarily provided when accessing the website www.casapalopo.com.

Hotel Casa Palopó is committed to safeguarding user data. When users fill out personal information fields through the website’s electronic forms for identification purposes, we ensure that such data will be used solely in accordance with this Privacy and Data Protection Policy and for the purposes stated herein. However, this Privacy Policy may change or be updated over time; therefore, we recommend and emphasize that you review this page periodically to ensure that you agree with any changes.

Information Collected

Our website, www.casapalopo.com, may collect personal information such as: name, email address, phone number, demographic details, lodging preferences, travel dates, number of guests, and any other data deemed necessary according to hotel services or specific requests. When required, additional information may be requested to process reservations, check-in, check-out, billing, or other hotel services.

Users agree to provide accurate and truthful information. They are solely responsible for any damages or losses, whether to themselves, Hotel Casa Palopó, its affiliates, or third parties, that may arise from inaccurate, outdated, or false information provided.

Use of Information

The website uses the information provided by users in order to:

– Process reservations and hotel services

– Facilitate check-in and check-out

– Provide personalized services during the stay

– Maintain guest records and requested services

– Send reservation confirmations and related communications

– Improve our hotel services

Periodic emails may be sent through our website containing special offers, hotel promotions, or information about additional services that we consider relevant or beneficial to you. These emails will be sent to the address you provide and may be unsubscribed from at any time.

Hotel Casa Palopó is committed to keeping your information secure. We use advanced hotel security systems and continuously update them to ensure there is no unauthorized access.

Cookies

Cookies refer to files sent to your computer, under your consent, to store information about web traffic and enhance future visits and reservation experiences.

Our website uses cookies to:

– Identify frequency and visits to the page

– Remember booking preferences

– Facilitate the reservation process on future visits

– Perform statistical analysis, which is later deleted

– Personalize hotel offers

As a user, you may accept, reject, or delete cookies at any time. However, please note that most browsers automatically accept cookies to improve website functionality. You may modify your browser settings to decline cookies, though doing so may prevent you from using some of our online booking services.

Links to Third Parties

As stated above, all users have the right to access, update, and delete their data, as well as to object to its processing. To exercise these rights, you may contact us directly through the contact channels provided on our website.

Copyright

ABENA, S. A. All Rights Reserved. All materials, images, texts, photographs of hotel facilities, and content included on this website are the property of ABENA, S. A. and are protected under Guatemalan and international copyright law.

Therefore, no part of this website may be cited, copied, or reproduced, in whole or in part, by any means, without prior written authorization from ABENA, S. A.

Disclaimer

The information and opinions expressed on this website are the sole responsibility of the content authors and do not necessarily represent or reflect the views or position of Grupo Alta S.A.

ABENA, S. A. and its team do not guarantee, nor are they responsible for, the accuracy, completeness, or use of the information contained on this website. ABENA, S. A. shall not be held liable for any damages or losses, direct or indirect, arising from the use of the information contained herein.

Hotel Casa Palopó shall not be held responsible for:

– Identify frequency and visits to the page

– Remember booking preferences

– Facilitate the reservation process on future visits

– Perform statistical analysis, which is later deleted

– Personalize hotel offers

By accessing our website and using our hotel services, users fully accept this disclaimer.