Telephone Service

Front Desk
The reception desk hours are 8am to 6pm. Should you need emergency assistance outside of these hours, you may simply dial “201” and your call will be automatically transferred to our night manager.

Room Service
Room service is available from 7 am to 9 pm daily with an added fee of 20% to your bill.

Local and International calls
Calls can be made by contacting reception to connect you.

Contact information for family, friends, and business associates to reach you during your stay at Casa Palopo
Casa Palopo Reception (502) 77 62 22 70
Casa Palopo Fax (502) 77 62 27 21
***please note that we are in a moderately remote area and at times Internet and telephone communications may be interrupted.

Wireless Internet Service

We offer our guests access to our iPad in the reception area free of charge.
***Although we endeavour to provide FREE WIFI service in all our rooms, the availability, and dependability is variable.

Lake and Village tours
Casa Palopó offers a variety of professionally guided and self guided tours for you on and surrounding our beautiful Lake Atitlan, including the lake villages, market day tours, hiking, horseback riding, coffee fincas, and more. Click here to learn more about our lake and village tours.

Pool use is restricted to registered Casa Palopó guests only and is shared by all registered guests. We ask all guests to maintain proper decorum when using the pool. Please remember that there is no life guard and use caution around the pool area. Our restaurant provides poolside service, and we ask that our guests decline from sitting in the restaurant with wet bathing suits.

Casa Palopó provides a laundry bag and pricing list in each room. These are located in your armoire and can be filled out and left in your room with your laundry to be washed. Simply advise reception and we will have our housekeeping staff collect it. Your clean laundry will be returned to your room by 3pm the same day providing you let us know by noon.
***Please note that we regretfully can not provide dry cleaning ervice. If you have special directions for certain items of clothing, please be sure to clearly discuss this with our reception staff.

Spa Services
Casa Palopo offers professional in room spa services ranging from facial to full body massages using an array of L’Occitane and other quality spa products.
Spa services are charges directly to your room bill and a 10% gratuity is automatically included. Should you wish to offer a larger gratuity, please feel free to do so directly with your masseuse or clinician.
In order to best serve you, we kindly request that you make your Spa appointments with a minimum of 2 hours advance notice.

Personalized Spanish Classes
Learn Spanish “with a view” while relaxing in a spectacular and inspiring setting! Beautiful Casa Palopó offers personalized instruction in Basic Spanish Language skills in the tranquillity and privacy of the Hotel. Private classes are made to fit your needs, interest and schedule, with a professional, experienced, bilingual instructor.
Classes are offered per hour or per day.
Please contact reception for pricing.

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